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This was my second time using Dial One Johnson Plumbing & they exceeded expectations on both occasions. Awesome customer service from office staff and technician was extremely knowledgeable & professional. Problem was diagnosed & repaired in no time and pricing is fair.
My experience with Dial One has always been very satisfactory. The team members are professional, courteous and do a good job.
As always, James did a great job and communicated well.
This company always makes my service experience pleasant. I get a courtesy call to confirm the appointment and to let me know the arrival time for the appointment. The plumber, James, gives a great explanation for the work needed and is very efficient at doing the job. I can definitely recommend this company.
Starting with my initial call and interaction with the Office Manager Andy, the service was outstanding. The onsite team beginning with Matt, the leak detection person and ending with the plumbers (Jonathan and James), the service was excellent. I highly recommend this company for your plumbing needs.
I was very impressed with the overall service. I love the quality of work and the fact that I received a call saying they were heading my way 30 minutes after the timeline given.
I’ve been recently widowed and a failed water heater was stress I didn’t need. James and this company took care of me and gave me peace of mind.
The work performed by Don is beautiful. Don came to replace our old water heater. He’s very thorough and skillful. Our family greatly appreciate his work. Thank you very much Don.
My serviceman was Don. He was Awesome! I was extremely pleased with the service. Before starting he thoroughly checked the job out to see what was entailed. He helped me pick out the items I would need and took time to answer my questions and concerns.It was evident that he wanted to do a good job and the customer was first which was me. I was educated on the procedures. He told me what he needed to do, how it was going to be, and how long it would take. And he gave me a good price. Don is experienced and highly efficient. He is well-organized and neat. His work is eye-catching and eye-pleasing. There were no water drippings or stains left on my white tile floor. When finished, he left his work area neat and clean. He hauled old items away. He did an AWESOME job! I recommend Dial One Johnson Plumbing which I will be using again and again. And I will be personally asking for Don. When the job, was finished he thanked me for allowing him to serve me.Good customer service means a lot.
Exceptional customer service from Debra taking the initial call to James fixing the plumbing issue. My telephone call to Dial One was taken quickly and efficiently addressed; no long wait on line for a person to answer. My information on the problem was promptly taken and steps taken to help me. James arrived promptly and was working to fix the plumbing issue within minutes of arriving at our home. James definitely knew what he was doing, very knowledgeable and very personable. If Debra and James are the typical caliber of Dial One employees, Dial One is a solid service provide and be my “go to” company. My thanks to Debra and James, they made resolution to this problem a quick, easy fix for us.
Daniel explained clearly and completely his evaluation..very impressive
I called there office in a panic! There was water in the closet by my hall bath. I had already had three Plummer’s out and the all said the leak was fixed. The whole shower had been taken out and the cold water rerouted because of THE LEAK. Well there went a thousand dollars. But we still had the leak! We had to pay to have the tub and tile replaced another seventeen hundred dollars we still Have THE LEAK! They have to tear out some of the brand new tile and replace the faucet . And had to pay to have that repaired two hundred fifty dollars! Go into the bedroom in the closet this morning and THE LEAK is back!! All over the carpet now we are back to square one. I call your office and the lady that answered the phone was very kind and I was about to loose it. I felt like I had been betrayed by three different Plummer’s and did not know who to trust. She assured me that your technicians were the best and would find the problem. Then the man of the day showed up to my door same day mind you. And he did not know he was going to be the man of the day at least in my world. Curley walked me through each and every step of what he was doing and showed me how he eliminated each possibility to get to the root of THE LEAK! Finally a resolution was in sight! He found it with his trusty camera and plus all the water everywhere behind the wall. He showed it to me and I was so happy to see it could be fixed. I was thinking we must have a leak in the slap which would mean the tub and tile work would all have to be redone and I was so relieved Curley and his apprentice where very professional, kind, and just the best! They cleaned up everything like nothing had happened😁 My husband arrived right as they were getting ready to leave and I him if he could show him what they had done and he did. My husband was was very impressed with him as well and appreciated him taking the time to show him what the problem was. I can not say enough good things about Curley. I will recommend your company every one I know. Thank you for making my day by finding THE LEAK!
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